Refund policy

Return & Refund Policy

We want you to be happy with your purchase. If you’re not completely satisfied, you may request a return within 14 days of delivery.

To be eligible for a return, items must be unused, unworn, unwashed, and returned in their original condition and packaging with all original tags. Proof of purchase is required.

To request a return, contact us at returns@shopjaewon.com with your order number and the reason for the return. If your return is approved, we’ll provide return instructions. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Once we receive and inspect your return, we’ll notify you whether your refund has been approved. Approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

We do not accept returns for final-sale items or other excluded products, unless the item arrived damaged or defective.

If you receive an incorrect, damaged, or defective item, contact us within 7 days of delivery at customerservice@shopjaewon.com and include photos so we can help resolve the issue.

We reserve the right to refuse returns that do not meet the conditions listed above.